Knowledge Base

Accessibility

• Introduction to Web Accessibility
• Technology Accessibility Program (TAP)
• Accessible Virtual Spaces
• Accessibility Resources for Content Creators
• Accessibility Resources for Web Developers

Account and Password

• Log into your student Google Account
• Guest Account Renewal
• Google Account Setup on Mac
• Student to Staff Account Transition
• Change your password

Adobe CC

• ♻️ 🎩 Create a sustainable, reusable digital business card in Adobe InDesign, a WFU-licensed app for students, faculty and staff.
• 🪄 Use Adobe Express for beautiful design projects without the license fees: learn about this handy campus tool in the Adobe CC suite

AI

• Google Gemini Chat: explore generative AI with content, code and image generation
• Explore Generative AI with Microsoft Copilot Chat for Wake Forest
• Explore generative AI with Adobe CC tools, including Firefly and Photoshop's Generative Fill
• NotebookLM, your "personalized AI collaborator"
• Zoom AI Companion: use Zoom's AI features to automate minutes, recordings and more.

Azure Virtual Desktop

• Getting Started with your Azure Virtual Desktop
• Connecting to Your Azure Virtual Desktop

Banner

• Transitioning from Banner 8 INB to Banner 9 Admin

Cable TV

• Cable TV Channel Lineup
• Get help with campus cable TV or the Stream2 streaming service
• Scanning Channels on your TV
• TV Compatibility on the WFU Campus

Canvas

• Importing Content into Canvas from an External Source
• Integrate LinkedIn Learning Courses and Videos into Canvas Assignments

Cognos

• Searching in Cognos
• Renewing Your Credentials in Cognos
• Steps to save a report to Cognos, Google Drive, or Network Share Drive (Windows)
• Convert Multiple Excel from Cognos into a Single Google Sheet
• Change Cognos Default Report Type

Computing

• Find a Computer Name
• Clear browser cache in Internet Explorer, Firefox, Chrome, or Safari
• How to toggle projection settings (Windows 10)
• Central Computer Management
• Unsupported Operating Systems

CrashPlan

• CrashPlan Frequently Asked Questions (FAQ)

Data Backup

• Cloud Storage Comparison
• Project Site Solutions
• Data Management Best Practices

Dropbox

• Dropbox Frequently Asked Questions (FAQ)

Email (Gmail)

• Gmail Alias Account Setup
• Browser email links: create messages with one click using Google Mail as your "default mail handler"
• Students - Transfer your WFU Google data to a personal Gmail account
• Spam
• Yet Another Mail Merge (YAMM)

File Share

• Connect to a file share using Windows
• Connect to a file share using a Mac

Google 2-Step Verification

• Google 2-Step Verification, Wake Forest University's enterprise 2FA solution

Google Groups (Listserv)

• Google Groups for classes (Faculty FAQ)

Google Workspace

• Using Google Drive at WFU
• Manage ownership of Google Docs
• Using Google Meet at Wake
• Upload files to Google Drive
• Convert Google Classic Sites to New Sites

Kaltura

• My Media and Media Gallery
• Using Kaltura with Canvas
• Creating Automatic Captions for Non-English Languages in Kaltura
• Upload Videos to Kaltura
• Enable Third-Party Cookies for Kaltura & Canvas Integration

Multimedia Technology

• Introduction to Multimedia Technology - Video Series
• Display Adapters in Classrooms and Meeting Spaces
• Project Wirelessly on Windows Devices using Ditto
• Project Wirelessly on Apple Devices using AirPlay
• How to Get Started Hosting a Virtual or Hybrid Event

Network & Wireless

• Wireless Networking
• Wireless access for visitors
• Manual Wireless Settings (EAP method)
• Wired Networking
• Accepting a new network security certificate

Office 365

• How to sign into the Office 365 Portal
• Log into Microsoft Office OneDrive on your computer using WFU Google Login

PDC Online

• Online course lesson will not complete - troubleshooting steps

Policies

• Copyright Information
• HPC User DEAC Cluster Account Policy

Printing

• Installing a network printer on Windows (Xerox and non-Xerox printers)
• Installing a personal wireless printer
• Setup Xerox Printer on macOS
• Setup Xerox Printer Accounting on Mac OS X
• Lookup Printer IP Address on Mac OS X

Security

• Malicious Site Blocked - Cisco Umbrella FAQ
• Encryption on University-Managed Computers
• Unlocking a WFU-issued computer using a BitLocker recovery key
• Protect your personal identity and account data (students)
• Virus and Malware Removal Tools and Tips

Telecom

• Cisco IP Video Phone - Quick Start Guide
• Cisco IP Non-Video Phone – Quick Start Guide
• Setting up Speed Dial on your Cisco Video Phone
• Call forwarding from your WFU Cisco phone to another number
• Accessing Cisco Unity Voicemail

Travel Abroad

• VPN Travel Request
• Preparing your Google Account to go abroad
• Laptop Security Services for Traveling Faculty and Staff

VeriCite

VPN

• Contractor/Vendor VPN Instructions
• iOS / iPadOS Cisco Secure Client VPN Installation Instructions
• Android Cisco Secure Client VPN Installation Instructions

Wake Forest University Internal Directory

• Using Google Contacts at Wake Forest University
• Customize your Wake Forest internal directory profile
• Google Side Panel: work with two Google apps in one window

WakeWare

• Bring your own Device (BYOD) Requirements
• WakeWare Faculty/Staff Purchasing

Web Hosting (WakeSites)

• Maintaining Legacy Personal Web Pages
• Registering a Third Level Domain Name (TLD)
• WFU Web Hosting Options
• WordPress 5 Essential Training (LinkedIn Learning)
• Migrate your WakeSites Account to Reclaim Hosting

Webex

WIN

• Record My Name in NameCoach

Workday

Working & Teaching Remotely

• IT Resources for Working and Teaching Remotely
• Privacy and Security Practices for Virtual Meetings
• Privacy and Security Practices When Working Remotely
• Meeting Solutions Comparison Matrix

Zoom

• Using Zoom at Wake
• Delete multiple files out of the Zoom Cloud
• Download files out of the Zoom Cloud
• How to Record Active Speaker to Zoom Cloud
• Enable Live Auto-Transcription in Zoom Meetings

Amazon WorkSpaces