How to Remove a Different University's Eduroam Profile From your Device

If you are having trouble initially connecting to the Eduroam network and have previously connected to another universities eduroam wireless network, please follow the steps below:

Note: If you have successfully connected to eduroam on our campus using another institutions credentials, this may prevent you from accessing certain resources such as printers and file shares.

MAC

Open "System Settings"

On the left side, select "Privacy & Security"
Select "Profiles"
Select "Eduroam" and click delete the profile by clicking the minus button

Alternatively, you can search for" Profiles" under the "System Settings" search feature.
Attempt to connect to the Eduroam network again
You will then be prompted for you WFU credentials (Enter your full @wfu.edu account as the username)

Windows

Select the Start button > Select Settings > Select Network & internet > Wi-Fi
Select Manage known networks

Selecting Manage Known Networks option

Select Forget next to Eduroam

Forgetting eudroam from your known network list

Select the Network, Sound, or Battery icons on the right side of the taskbar
Select Eduroam from the available network list and select Connect
You will then be prompted to enter your WFU username (@wfu.edu) and password

Was this answer helpful? Yes No