How to Remove a Different University's Eduroam Profile From your Device

If you are having trouble connecting to the eduroam network and have previously connected to another university's eduroam wireless network, follow the steps below.

Note:

If you connected to eduroam on campus using another institution's credentials, this may prevent you from accessing local resources such as printers and file shares.

iOS (iPhone & iPad)

Remove previous profile (if installed)

Open Settings.
Tap General > VPN & Device Management (or Profiles & Device Management on older iOS versions).
Under Configuration Profile, select the eduroam profile for your previous institution.
Tap Remove Profile, enter your device passcode if prompted, and tap Remove to confirm.

Forget saved network

Open Settings > Wi-Fi.
Tap the Info (i) icon next to eduroam.
Tap Forget This Network and select Forget to confirm.

Mac

Open System Settings.

macOS System Settings icon

On the left sidebar, select Privacy & Security (or General in macOS Sequoia).
Select Profiles (or Device Management). Alternatively, search for "Profiles" in the System Settings search bar.

Selecting Profiles in macOS System Settings

Select the eduroam profile for your previous institution and click the minus (-) button to remove it.
Select the Wi-Fi tab in System Settings, choose eduroam, and click Connect.
When prompted, enter your full WFU email address ([email protected]) and password.

If you still cannot connect, manually clear legacy certificates:

Open Keychain Access (press Cmd + Space, type "Keychain Access", and press Enter).
In the left sidebar, select System under System Keychains.
Select My Certificates at the top of the window.
Right-click the previous institution's eduroam certificate and select Delete.

Windows

Select Start > Settings > Network & internet > Wi-Fi.
Select Manage known networks.
Find the previous eduroam entry and select Forget.

Selecting Manage Known Networks option

Forgetting eduroam from your known network list

Click the Network, Sound, or Battery icon on the right side of the taskbar.
Select eduroam from the available network list and click Connect.
When prompted, enter your full WFU email address ([email protected]) and password.

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