Make and receive WFU phone calls on your computer

 To make or receive calls from your Wake Forest phone number on your computer, follow these instructions to set up Webex.

Windows

• Download Webex for Windows for 64-bit
• Locate the downloaded file and double-click to begin the installation
• Click Next to begin the installation process, then Accept the terms
• Click Finish once the installation is complete and launch Webex
• Once prompted, type in your @wfu.edu email address and click Next to proceed through Google Authentication
• You should be prompted to log into Cisco Unified Collaboration. Enter only your WFU Username and your WFU password. Do not include the "@wfu.edu" in your email address.
  • If you are not prompted to log into the Cisco Unified Collaboration or have previously set up Webex and now want to use the phone function, locate the "Phone services are disconnected" warning at the bottom of the program and select the "Sign in" button directly next to it
    
    
    
    
• Select OK after reading the Emergency Call Notification information
• You should now be logged into the Webex app and the calling feature
• Calling through Webex is like making a call from any other type of phone. Click on the keypad icon, enter a phone number on the dial pad, and then choose whether you want to make an Audio or Video call.
  
  
  

Mac

• Download the appropriate Webex for macOS (Intel chip) or (Apple silicon chips) app depending on whether you have an Intel or an M-series Mac
  • Refer to Apple's System Information Guide if you need assistance with identifying what chip you have.
• Locate the downloaded file and double-click to begin the installation
• Follow the installation instructions
• Launch Webex
  • Since Webex is an app that was downloaded from the internet, you may be asked if you are sure you would like to open it.  Choose open.
• Click Agree to the terms
• Once prompted, type in your @wfu.edu email address and click Next to proceed through Google Authentication
• You should be prompted to log into Cisco Unified Collaboration. Enter only your WFU Username and your WFU password. Do not include the "@wfu.edu" in your email address.
  • If you are not prompted to log into the Cisco Unified Collaboration or have previously set up Webex and now want to use the phone function, locate the "phone services are disconnected" warning at the bottom of the program and select the "Sign in" button directly next to it.
    
    
    
    
• Select OK after reading the Emergency Call Notification information
• You should now be logged into the Webex App and the calling feature
• Calling through Webex is like making a call from any other type of phone. Click on the keypad icon, enter a phone number in the dial pad, and then choose whether you want to make an Audio or Video call.